this privacy policy describes how caterina (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from our store (the “services”).

by accessing or using our services, you acknowledge that you have read and understand this privacy policy.

personal information we collect

when we refer to “personal information,” we mean information that identifies or can reasonably be linked to you.

depending on how you interact with our services, we may collect:

• contact details (name, email, phone number, billing and shipping address)
  
• payment and financial information (payment method, transaction details)
  
• account information (if applicable)
  
• order and transaction history
  
• communications with us (customer support messages, inquiries)
  
• device information (ip address, browser type, network connection)
  
• usage information (how you interact with our website and services)
  

how we collect information

we collect personal information:

• directly from you (when you place an order or contact us)
  
• automatically through cookies and similar technologies
  
• from service providers (such as shopify)
  
• from third-party partners where applicable
  

how we use your information

we use your personal information to:

• provide, operate, and improve our services
  
• process payments and fulfill orders
  
• communicate with you regarding orders, updates, or support
  
• personalize your shopping experience
  
• detect, investigate, and prevent fraud or misuse
  
• send marketing and promotional communications (you can opt out anytime)
  
• comply with legal obligations
  

sharing your information

we may share your personal information with:

• shopify, which powers our store
  
• payment processors
  
• shipping and fulfillment providers
  
• service providers who assist with operations
  

we may also share your information to comply with legal obligations, enforce our policies, or protect our rights.

relationship with shopify

our store is hosted by shopify. shopify processes personal information to provide and improve the services, including payments, analytics, and customer experience tools. your information may be transferred and stored outside your country.

your rights

depending on your location, you may have the right to:

• access the personal information we hold about you
  
• request corrections
• request deletion of your data
  
• opt out of certain uses, including marketing
  

you may exercise these rights by contacting us.

data retention

we retain your personal information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

security

please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” in addition, any information you send to us may not be secure while in transit. we recommend that you do not use unsecure channels to communicate sensitive or confidential information.

third-party links

our website may contain links to third-party websites. we are not responsible for the privacy practices or content of those sites.

children’s data

our services are not intended for children, and we do not knowingly collect personal information from minors.

changes ♡
this policy may be updated at any time. changes will be posted here.

contact ♡
for any questions or requests, contact us at: helpcaterina@gmail.com